When choosing equipment for your business, it's natural to compare different companies and consider the costs. At Taylor Products, we understand that our equipment may come with a higher price tag compared to others in the market, but there are solid reasons behind this, and they all contribute to the exceptional value we provide.

Taylor Products: Your One-Stop Shop Partner

One of the key factors that set Taylor apart from other equipment companies is our commitment to being your one-stop shop partner. This means that when you choose Taylor, you're not just buying a piece of equipment; you're investing in a comprehensive service experience that supports your business at every step.

Direct Sales to End Users

Unlike many other equipment providers, Taylor Products sells directly to the end user and support local dealers. This direct relationship allows us to tailor our services to meet your specific needs, ensuring that you get the right equipment for your business without any complications in the process. Our sales approach also means that we’re fully accountable for your satisfaction, from the initial sale to ongoing support.

Local Service and Support

Taylor Products provides its own local service, parts, delivery, startup, and training on Taylor equipment. This local presence ensures that you receive timely and expert assistance whenever you need it. Whether it’s routine maintenance or an unexpected repair, our team of certified technicians is available to keep your equipment running smoothly. This level of service is a significant part of why our equipment is priced higher—we’re not just selling machines; we’re selling peace of mind.

Best-in-Class Service and Technology

Another reason for the premium price of Taylor equipment is the advanced technology and superior craftsmanship that go into every machine. Taylor freezers, grills, and beverage equipment are built to last, with features designed to enhance efficiency, ease of use, and product quality. Our commitment to continuous improvement and innovation ensures that you’re always working with the latest and most reliable technology.

In addition to cutting-edge equipment, we also offer comprehensive training to ensure that your staff can operate the machines effectively. This training is an integral part of our service package and contributes to the overall value you receive from Taylor Products.

The Taylor Advantage

When you choose Taylor, you’re investing in a partnership that prioritizes your success. Our higher prices reflect the extensive support, superior technology, and commitment to quality that come with every Taylor machine. We believe that this investment pays off in the long run, as our customers experience fewer disruptions, higher productivity, and a smoother operation overall.

Taylor Products is more than just an equipment supplier. We are a partner dedicated to providing best-in-class service and support, ensuring that your business thrives with the help of our high-quality equipment. This comprehensive approach, along with our advanced technology and local service, is what makes us different—and why our products are worth the investment.

Understanding the electricity usage of your Taylor machine is crucial for managing your operational costs. Here’s a simple breakdown of how much electricity a typical Taylor machine might use:

Daily Electricity Consumption

Power Requirements: 20 Amp x 208V = 4,160 Watts
Daily Usage: 4,160 Watts x 12 hours a day = 49,920 Watts
Converted to Kilowatts: 49,920 / 1,000 = 49.92 kWh

Cost Calculation*

Cost per Day: 49.92 kWh x 14.83 cents (NJ average kWh cost for commercial customers) = $7.40 per day
Cost per Month: $7.40 x 30 days = $222 per month

This calculation shows that a typical Taylor machine would cost approximately $222 per month to operate, based on average usage and electricity rates. This is an essential factor to consider when planning your operational budget, especially for businesses looking to manage energy costs effectively.

*Cost calculation is based on assumptions for electricity costs. Your costs may vary. Contact your electric supplier for more details and information.

At Taylor Products, we pride ourselves on providing top-notch service through our dedicated team of technicians. Whether you need routine maintenance or an urgent repair, our service technicians are strategically located to ensure you receive timely assistance, no matter where you are.

Local Technicians in Your Area

Our service technicians typically work within the counties where they reside. This local presence means that when you need help, a Taylor Products technician is often just a short drive away. For larger jobs or for training purposes, it's not uncommon for our technicians to team up, ensuring that the job is completed efficiently and effectively.

Flexibility to Meet Your Needs

Because all of our technicians are part of our Taylor Products "Red Cape Team," we have the flexibility to assign technicians beyond their usual service areas when needed. Whether it's to cover for a fellow technician on vacation, handle a surge in demand, or support a high-priority job, our team is ready and willing to go the extra mile to serve you.

Advanced GPS Tracking for Efficient Service

To further enhance our service capabilities, we invested in a satellite GPS system years ago. Every service van and delivery truck in our fleet is equipped with this technology. This system allows us to:

Optimize Efficiency: We can route our technicians in the most efficient manner possible, reducing travel time and ensuring quicker service.

Improve Communication: Real-time tracking allows us to keep you updated on the status of your service call, so you know exactly when to expect your technician.

Respond Faster: Whether it's an urgent repair or a scheduled maintenance visit, our GPS system helps us respond to your needs with speed and precision.

Why It Matters to You

Knowing that your service technician is nearby—and that Taylor Products has the systems in place to ensure fast and reliable service—gives you peace of mind. You can trust that when you need support, we have the resources and the commitment to get the job done right.

At Taylor Products, we're passionate about providing exceptional service that keeps your business running smoothly. If you ever need to find your closest technician or have questions about our service coverage, don't hesitate to reach out.

When it comes to handling billing issues or questions, Taylor Products is committed to providing you with prompt and helpful support. We understand that billing accuracy is crucial for your business, and we offer two convenient ways for you to get in touch with us to resolve any concerns.

Contact Us Directly by Phone

For immediate assistance, you can call our Accounts Receivable department directly. Our team is available to help you with any billing questions or issues during the following hours:

Phone: Phone: 848-244-2848
Hours: Monday to Friday, 8:30pm – 4:00pm

Whether you need clarification on an invoice, have questions about a service work order, or need assistance with any other billing-related matter, our Accounts Receivable team is ready to assist you.

Reach Out via Our Website

If you prefer to reach out online, you can easily contact us through our website. Here’s how:

Visit: www.taylorproducts.net
Navigate to: Contact Us
Fill out the form: Provide your Name, Email, Company, and Phone number.
Choose a Department: From the drop-down menu, select "INVOICES."

This method is especially convenient if you’re unable to call during our office hours. Simply submit your inquiry, and a member of our billing team will get back to you promptly.

We’re Here to Help

At Taylor Products, we value your business and are dedicated to ensuring that all your billing questions are answered clearly and efficiently. Whether you contact us by phone or through our website, our goal is to resolve your billing concerns as quickly as possible.

Thank you for choosing Taylor Products. We look forward to assisting you with any billing questions or explaining any service work orders you may have.

Maintaining your Taylor machine with the right parts is crucial for ensuring its longevity and performance. Taylor Products offers several convenient methods for ordering parts, along with fast and reliable shipping options to keep your business running smoothly. Here's how you can order parts for your Taylor machine and what you can expect in terms of shipping times.

How to Order Parts for Your Taylor Machine

Taylor Products makes it easy to order the parts you need, offering several methods to suit your preferences:

Phone Orders:

Simply call 800-633-1157 and ask for the Parts Department. Our live support team is available from 8:00 AM to 4:30 PM, Monday through Friday, to assist you with your order.

Online Parts Ordering:

For a more customized experience, you can use our Parts Custom Website, designed specifically for your models and supplies.

How to Register:

• Visit parts.taylorproducts.net to request an account.
• Enter your business ZIP code, email, and create a password.
• Choose your customer type by selecting either your Customer Number or Business Address.
• Hit "Register" and you'll receive an email notification by the next day with further instructions.

Once registered, you’ll have access to all operational part numbers, complete with pictures and supplies for each of your models. This makes it easy to find exactly what you need, right from your computer or mobile device.

Understanding Shipping Times

Taylor Products is committed to providing fast and reliable shipping to ensure you receive your parts when you need them:

Same-Day Shipping:

Orders placed by 3:00 PM are shipped the same day, so you can get your parts as quickly as possible.
Next-Day Delivery:

90% of our orders arrive the next day, ensuring minimal downtime for your business.
Special Delivery Options:

We offer overnight weekend delivery for most of our servicing areas, providing even more flexibility for urgent needs.

Pick-Up Options:

If you prefer to pick up your parts, we have two locations available between 9:00 AM and 4:00 PM, Monday through Friday:
264 Welsh Pool Rd, Exton, PA 19341
255 Raritan Center Parkway, Edison, NJ 08837

Ordering parts for your Taylor machine has never been easier, with multiple methods available to suit your needs. Whether you prefer speaking with a live representative or ordering online, Taylor Products ensures a seamless experience. Plus, with our fast shipping options, you can trust that your parts will arrive quickly, keeping your machines in top working condition. For any questions or to start your parts order, don't hesitate to contact us or visit our parts website today.

When it comes to servicing your Taylor machine, you deserve the best. That's why all our service technicians are Taylor-certified and factory-trained, ensuring that your equipment is in expert hands.

Expert Technicians, Ready to Help

Our technicians undergo rigorous training and are certified by The Taylor Company, which means they are fully equipped to handle any issues your machine may encounter. From operational upgrades to the latest model builds, our techs stay informed through ongoing mandatory classes. This commitment to continuous education ensures that our technicians are always up-to-date with the latest advancements in Taylor equipment.

Efficient and Prompt Service

When you place a service call, our customer service team will dispatch a technician with a clear understanding of the reason for your call. We value your time, so we make sure our technicians are prepared before they arrive. Additionally, you will receive a confirmation call within 30 minutes to let you know that a technician is on their way. This attention to detail helps us provide timely and efficient service, minimizing any disruption to your business.

Why Choose Taylor-Certified Technicians?

Choosing a Taylor-certified technician means choosing quality, reliability, and peace of mind. Our technicians are not just knowledgeable—they are specialists in Taylor equipment. This expertise translates to faster diagnoses, accurate repairs, and a longer lifespan for your machine.

At Taylor Products, we believe that exceptional service goes hand in hand with exceptional equipment. Trust our certified technicians to keep your Taylor machine operating at its best.

At Taylor Products, we understand that maintaining your equipment is crucial to your business operations. Whether it's routine maintenance or an unexpected issue, our support team is here to help you get your machine back up and running as quickly as possible.

Office Hours & Support Availability

Our dedicated support staff is available during the following hours:

Weekdays: 8:00 AM – 4:30 PM (Monday – Friday)
Weekends: 8:00 AM – 8:00 PM

How to Contact Us

We offer multiple ways to reach our support team:

Phone Support: Call us toll-free at 800-633-1157. Whether you need immediate assistance or have a question about your machine, our dispatch team will direct your call to the appropriate technician.

Email Support: Send your inquiries to service@taylorproducts.net. Please include your business name, contact information, and a brief description of the issue. One of our technicians will respond to you within 30 minutes during support hours.

Fast and Efficient Response

At Taylor Products, we pride ourselves on our quick response times. Whether you reach out via phone or email, you can expect to hear back from our team promptly. We know that every minute counts and our goal is to get your Taylor machine up and running as quickly and efficiently as possible.

Why Choose Taylor Products for Support?

When you select Taylor Products, you aren't just purchasing high-quality equipment; you're also getting access to a committed support network. Our technicians are extensively trained and skilled in managing Taylor machines, guaranteeing that you receive expert guidance and service when it's needed most.

For the best performance and longevity of your Taylor equipment, trust our team to provide the support you need exactly when you need it.